1. Consultation & Single Session Fees

• All consultation and single session fees are non-refundable once the service has been availed.

• If a session is not attended, it will be treated as a no-show and will not be eligible for a refund.

2. Cancellation & Rescheduling

• Appointments must be cancelled or rescheduled at least 24 hours in advance.

• Cancellations made within 24 hours or missed appointments may be fully chargeable.

• In genuine emergency situations, rescheduling may be considered at the clinic’s discretion.

3. Treatment Packages

• All packages are non-refundable once the first session has been utilized.

• Packages are non-transferable and must be used within the defined validity period.

• Unused sessions after the validity period will expire and will not be refunded or extended.

4. Prepaid but Unused Services

• If a service or package is paid for but no sessions have been used, a refund may be considered within X days of purchase, after deducting:

  • Any applicable transaction charges

  • Administrative fees

5. Partial Refunds (Exceptional Cases)

• Partial refunds, if any, are provided only in exceptional circumstances (e.g., medical inability to continue treatment), and will be:

  • Evaluated on a case-by-case basis

  • Adjusted based on sessions already utilized at standard rates

6. Mode of Refund

• Approved refunds will be processed within 7–10 working days.

• Refunds will be made via the original mode of payment or bank transfer.

7. Clinic Discretion

ZenO Physiotherapy reserves the right to make the final decision on all refund requests to ensure fairness and operational sustainability.