Refund Policy | ZenO Physiotherapy, Bangalore

1. Consultation & Single Session Fees

• All consultation and single session fees are non-refundable once the service has been availed.

• If a session is not attended, it will be treated as a no-show and will not be eligible for a refund.

2. Cancellation & Rescheduling

• Appointments must be cancelled or rescheduled at least 24 hours in advance.

• Cancellations made within 24 hours or missed appointments may be fully chargeable.

• In genuine emergency situations, rescheduling may be considered at the clinic’s discretion.

3. Treatment Packages

• All packages are non-refundable once the first session has been utilized.

• Packages are non-transferable and must be used within the defined validity period.

• Unused sessions after the validity period will expire and will not be refunded or extended.

4. Prepaid but Unused Services

• If a service or package is paid for but no sessions have been used, a refund may be considered within 1 day of purchase, after deducting:

  • Any applicable transaction charges

  • Administrative fees

5. Partial Refunds (Exceptional Cases)

• Partial refunds, if any, are provided only in exceptional circumstances (e.g., medical inability to continue treatment), and will be:

  • Evaluated on a case-by-case basis

  • Adjusted based on sessions already utilized at standard rates

6. Mode of Refund

• Approved refunds will be processed within 7–10 working days.

• Refunds will be made via the original mode of payment or bank transfer.

7. Clinic Discretion​

• ZenO Physiotherapy reserves the right to make the final decision on all refund requests to ensure fairness and operational sustainability.